A More Professional Support System: Welcome to Kyuran Freshdesk

Dear users,

We’ve heard your feedback and are excited to announce a major upgrade to our support system! Starting today, we are transitioning to a professional ticketing system available at: https://kyuran.freshdesk.com.

Why this change?

Our collaborative support on Discord, while helpful for quick exchanges, has shown its limitations. Many of you have shared concerns, such as:

• The need to authenticate on Discord to access support, which some found inconvenient.
• Difficulty tracking or retrieving discussions for more complex or urgent issues.
• A lack of structured ticket tracking, sometimes making problem resolution less seamless.

We’ve taken these concerns to heart and found a solution to simplify and enhance your experience.

What’s changing?

By switching to Kyuran Freshdesk, you’ll enjoy:

• Simplified access: No more Discord authentication—just log in to the platform to submit your requests.
• Clear tracking: Each ticket is transparently managed with clear updates at every step.
• Professional management: Our team can better organize, prioritize, and resolve your issues.
• Integrated knowledge base: Freshdesk includes a library of articles and tutorials designed to address common questions. You may even find your answer without needing to submit a ticket!
• Increased availability: Everything you need—ticketing, resources, and support—is in one place.

What about Discord?

Don’t worry—our Discord server will remain active for informal chats, community discussions, and sharing your projects. However, all support requests must now be submitted through our new ticketing system.

How to get started?

It’s easy: Visit https://kyuran.freshdesk.com and submit your first request. Before you do, take a moment to browse our knowledge base—it might already have the solution you’re looking for!

We hope this change will meet your expectations and make your experience smoother and more efficient. Thank you for your trust and valuable feedback, which helps us grow and improve every day.

See you on Freshdesk!

The Kyuran Team